U-Drive Limited in Poole, England Closed now

Reviews about U-Drive Limited

• ★ ★ ☆ ☆ ☆

  2017-12-20, by Circean 92
  Nothing wrong with the vehicle, as that was absolutely perfect. However I was appalled by the level of customer service at U-Drive in Poole and how poorly they dealt with their own mistake. I booked a minibus on the 8th January, one month in advance of the date that we would be using it. Booking was simple, easy, affordable and I was quite pleased with the service at that stage. However, the DAY BEFORE our hire at 3pm I had a frantic call stating that they couldn't insure me because of my occupation. To make matters worse, they would not allow me to be in the vehicle WHATSOEVER as a passenger, again due to my occupation (?!?) and were apathetic to the problematic situation they had placed me in, offering no reasonable solutions to how I could obtain a minibus at such short notice elsewhere. After I suggested getting someone else insured on the vehicle, they agreed this was fine and told me I would have to drive in my own car behind the minibus. This is despite them not asking if any other passenger had the same occupation as myself AND despite the fact they were made aware of my job upon booking the vehicle in January. The agent who called me said they don't check insurance until the day before hire, which is why this was not picked up sooner. If so, this is an irresponsible way to organise your hires as, had I not had someone else in the group who could be insured on the vehicle, our entire weekend would have been ruined and we would have been left with no transport. A number of other issues which I won't raise here. While the minibus was faultless and booking the vehicle was easy, U-Drive should take more responsibility of their own mistakes when they screw customers over at the last minute, for reasons that make no sense.